After receiving reports of concerns from customers of a Linton restaurant about charges from the restaurant to their debit and credit card accounts, LPD Chief Paul Clark reported transactions were legitimate but delayed. Calling it an “equipment and configuration problem,” the owner of the restaurant said transactions between August 21 and September 12 may not have been deducted from accounts until mid-September.

Here’s the information released by the police department earlier this afternoon:

Earlier this week, the Linton Police Department began receiving reports indicating their banking statements were showing transactions on their account from Wendy’s Restaurant in Linton, which is owned and operated by Wendy’s/SERVUS!.

There were many people reporting similar circumstances, and all believed the transactions were fraudulent.

While law enforcement was investigating the matter, we learned that Wendy’s/SERVUS! had discovered an equipment and configuration conflict that resulted in a delay of credit/debit card processing.

LPD Chief Paul Clark spoke with the Chief Financial Officer of Wendy’s/SERVUS! to ensure that the financial information stored during the conflict was not compromised in any manner.

Through working with the Wendy’s/SERVUS! Corporation, the Linton Police Department vehemently believes not only that the transactions reported are legitimate, albeit delayed, but also that financial information remained encrypted and personal and banking information was not compromised.

The following is a statement prepared and provided by Wendy’s/SERVUS! representatives to Chief Clark:

“If you visited Wendy’s in Linton between Aug. 21, 2019 and Sept. 12, 2019 and paid by credit card you may not have seen the charge hit your account until around Sept. 15, 2019.

“We experienced equipment and configuration problems resulting in a delay in processing our credit card charges.

“We apologize for the inconvenience you may have experienced.

“Please be assured that no one had access to your account information. It remained encrypted within the equipment and was inaccessible to anyone.

“Once the issue was resolved it was automatically processed, resulting in the delayed charge to your account.

“Again, we apologize for the inconvenience to our customers.”

Chief Clark would like to reiterate that the information and technology used to process the debit and credit cards remained encrypted and safe, and that there is no reason to believe there was any breach of personal financial information, only a delayed processing and posting of transactions.